Sunday, August 20, 2017
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SMS messages used to get lost due to a glitch with iMessages

Messaged received: Apple has released a new tool to answer complaints that switching from an iPhone to a different smartphone dooms iMessages to an unseen purgatory.

The new web tool, first seen by Reddit users, lets ex-iOS users efficiently deregistertheir phone numbers from Apple’s iMessage system and ensures that future SMS messages get delivered to the new device, The Verge reports.

The fix corrects a long-standing problem: If former iPhone users don’t disable iMessage before transferring to a different smartphone, SMS messages sent to them by people still using Apple devices will continue to be sent as iMessages. But, since iMessage is exclusive to Apple platforms, those messages will be un-gettable on the new smartphone. The bug is the subject of a class action lawsuit in California.

To use the new tool, ex-iOS users just enter their phone numbers into the web browser. Apple then sends a confirmation code by SMS.

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